Smart ID. Passports.
Without the runaround.
We capture your details, check your documents and book your biometrics at a Home Affairs bank branch. Home Affairs sets the pace. We handle the preparation and keep you updated.
Not sure where to start? Book a consultation call.
- Helping South Africans since 2019
- Johannesburg HQ
- Not affiliated with the Department of Home Affairs
What we do
Your application. Our legwork.
IDSA Online is a private agency that does the Home Affairs legwork for you. We complete the forms, check your supporting documents and book your biometrics appointment at a Home Affairs bank branch where the service needs one. We follow up until your document is ready to collect.
You attend the appointment for your photo and fingerprints. We make sure your documents are ready before you go.
What we help with
The right help for your next step.
From your first Smart ID to family travel and the certificates life calls for.
Smart ID Cards
First IDs, replacements and green ID book upgrades, with your biometrics appointment booked for you.
Learn more
Passports
Adult, minor and emergency passports. We check your documents and book your appointment.
Learn more
Visas
Visas for any country. We help prepare the supporting documents your destination requires.
Learn more
Certificates
Unabridged birth, marriage and death certificates. We prepare the request and follow it up.
Learn moreHow it works
The full process1
Apply online or on WhatsApp
Fill in the Adult / Seniors or Minor / Student form on this site, or send us a WhatsApp message. Attach a photo of your ID if you have one.
2
We check your documents
We go through every document before anything is submitted and tell you exactly what is missing, so your application is not turned away.
3
We book your appointment
For Smart ID cards and passports we book your biometrics appointment at a Home Affairs bank branch. For visas and certificates we prepare the submission.
4
You attend, we follow up
You attend once for your photo and fingerprints. One person owns your file and updates you at least every 3 working days until your document is ready.
2019
Operating since
JHB
Based in
POPIA
Your data
Questions
All questionsIs IDSA Online part of Home Affairs?
No. IDSA Online (Pty) Ltd is a private professional service agency and is not affiliated with the Department of Home Affairs. We prepare and follow up applications on your behalf; Home Affairs makes every decision.
Do I still need to go to Home Affairs or a bank in person?
Yes, for Smart ID cards and passports you must attend once in person so your photo and fingerprints can be captured. We book that appointment at a Home Affairs bank branch for you and make sure your documents are ready before you go.
How long does an application take?
Home Affairs sets the processing time and we cannot shorten it. What we control is preparation: your application is checked before submission so it is not delayed by missing documents, and you hear from us at least every 3 working days.
How much does it cost?
We quote per application, because the work depends on the service and your situation. Send us your details on WhatsApp or through the contact form and we will give you a quote before you commit.
Can you help with a passport for my child?
Yes. A minor's passport usually needs the child's unabridged birth certificate, both parents' IDs and both parents' consent. Use the Minor / Student application form and we will check everything before the appointment.
IDSA Online is a private agency. We are not the Department of Home Affairs and are not affiliated with it. Home Affairs and foreign embassies make every decision and set every processing time.